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Identity Theft

Identity Theft

Identity theft is the fraudulent use of some else’s personal information (such as social security number, name, date of birth, or account number).

Your security is of the utmost importance at First National Bank of Eastern Arkansas. We believe the best defense against online criminals is for us to keep you as informed as possible.
The following information below can help you protect yourself against identity theft. 

First National Bank of Eastern Arkansas will NEVER ask you to submit personal or account information via email or text.


Cybercriminals have become quite savvy in their attempts to lure people in and get you to click on a link or open an attachment. The email Cybercriminals send can look just like it comes from a financial institution, e-commerce site, government agency or any other service or business. The email often urges you to act quickly, because your account has been compromised, your order cannot be fulfilled or another matter.

    If you're unsure whether an email request is legitimate, try to verify it with these steps:
  • Contact the person(s) directly;
  • Contact the person(s) using information provided on an account statement or back of a credit card; or,
  • Search for the person(s) online.

Protect Yourself

Please note that First National Bank of Eastern Arkansas will NEVER ask you to submit personal or account information via email or text. For your protection, any response to an email sent to you should be submitted through our secure website or by phone at 870.633.3112. If you receive an email or text appearing to be from First National Bank of Eastern Arkansas that asks for personal information such as account numbers or Social Security number, DO NOT REPLY. Please notify us immediately.

These resources can help inform you of ways to protect your computer and yourself:

Spam & Phishing

Spam is the electronic equivalent of junk mail. The term refers to unsolicited, bulk- and often unwanted- email. Phishing attacks use email or malicious websites (clicking on a link) to collect personal and financial information or infect your machine with malware and viruses.

Business Best Practices

  • Download and install the Secure Browser required by us to perform your Cash Management functions.
  • Request an IP address restriction on your account so that only the computer(s) you authorize can perform transactions on your account.
  • Enable alerts to advise you when ACH batches are initiated, ACH batches are processed and Wires are transmitted.
  • Perform transactions on a committed computer that is not used for email or Internet searches.
  • Follow recommendations from your network administrator and/or IT specialist.

How do you avoid being a victim?

  • Don't reveal personal or financial information in an email, and do not respond to email solicitations for this information. This includes following links sent in email.
  • Pay attention to the website's URL. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g. com. versus .net).
  • Keep a clean machine. Install and maintain anti-virus software, firewalls, and email filters to reduce spam. 
  • Protect yourself with these: STOP. THINK. CONNECT.
  • When in doubt, throw it out: Links in email, tweets, posts, and online advertising are often the way cybercriminals compromise your computer. If it looks suspicious, even if you know the source, it's best to delete or if appropriate, mark as junk email.
  • Think before you act: Be wary of communications that implores you to act immediately, offers something that sounds too good to be true, or asks for personal information.
  • Secure your accounts: Ask for protection beyond passwords. Many account providers now offer additional ways for you verify who you are before you conduct business on that site.

Periodically contact the major credit reporting agencies to review your file for accuracy and have information relating to fraudulent transactions deleted. The major credit reporting agencies are:

The Fair and Accurate Credit Transactions Act (FACT Act) also requires the three major credit reporting agencies to provide consumers with a free annual copy of their credit report. You may obtain this free report at: http//www.annualcreditreport.com(Opens in a new Window) or by calling 877.322.8228.             

Please be sure to contact us regarding any questions you have in regard to how these security awareness notes pertain to you. You may contact us by calling 870.633.3112.

What if you are a victim?

Contact your credit card companies and your financial institution immediately to tell them your identity has been stolen.

Call the three major credit reporting agencies and request that a "fraud alert" be placed on your file and that no new credit be granted without your approval.

  • Equifax: 800.525.6285
  • Experian: 888.397.3742
  • Transunion: 800.680.7289

Contact the Federal Trade Commission (FTC) theft hotline:  877.438.4338 or visit them online at https://www.identitytheft.gov/?utm_source=takeaction(Opens in a new Window)

File a police report and obtain a copy of the report for future reference.


If you suspect unauthorized use of your debit card, or your card is lost or stolen please notify us immediately by calling 800.237.8990 or 870.633.3112.

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